Meet Jordy - Driving force behind our Emergency Services offering
Thomas Van Duüren
Monday 19 August 2024
For several years, we've been actively cooperating with emergency services and built products that have a true impact in the field.
Below, Jordy tells you what working with emergency services is like and how we shape our vision on the sector.
When did you join Endare?
I started in 2021 during an internship when I began working in the team around EVA, an application for intervention teams. Due to my interest in healthcare, I was really motivated to work on a product that had real impact on lives.
After my internship, I joined Endare permanently and started working on other Emergency products as well with our product AMBER being the most notable one. After being involved in the onboarding of several new customers and co-creating the roadmap of the product, I became solution lead for our Emergency services offering.
What do you like most about working with emergency services?
One of the most fulfilling aspects of working in emergency services is the direct interaction with our customers. Things like visiting fire stations and understanding their day-to-day operations provide invaluable insights for our products and approach.
The hands-on aspect is particularly rewarding. Being able to see the tangible effects of our solutions in action and knowing that they are helping emergency responders do their work more effectively is a significant driver.
The end-goal is always to create solutions that ultimately benefit the end-patient. Whether it’s a new piece of technology or an improved process, the direct impact on the end-patient remains the starting point of what we do.
What are some challenging aspects?
The nature of emergency services demands a high degree of precision combined with urgency. Situations that might seem trivial to outsiders can have a significant impact in the field. Even small adjustments to our products can lead to major changes, both positive and negative.
Errors in the chain of interactions with our software and connected software often only become apparent weeks later due to the unique ways different systems are connected, making error tracing very challenging.
How has the tech landscape evolved for emergency services?
Ensuring that patient data flows seamlessly from the field to the hospital (and beyond) can be complex. It requires a secure and data-driven approach to prevent any loss of crucial information and to maintain patient confidentiality.
We aim to improve the usefulness of everything that is registered during an intervention to help the patient as much as possible, even long after the initial intervention.
We aim to make our products as useful as possible for both emergency responders and patients and move beyond the burden of administrative obligations.
In that regard, it's also vital to enhance the knowledge within the emergency zones or services themselves.
Better reporting and use of insights can lead to more informed decision-making and policy development. The data coming out of our products can be used to better assess and deploy resources.
For example, our software could give them crucial insights in which type of training they should provide for their staff or which actions they should perform when they encounter a certain type of intervention.
Addressing such gaps can significantly improve the effectiveness and efficiency of emergency services.
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