From order to cash with Odoo

Back to insights

Having a streamlined Order-to-Cash (O2C) process is essential for success. This process is crucial for managing cash flow, enhancing customer satisfaction, and improving operational efficiency. Odoo offers a powerful solution to optimise and automate this process, enabling businesses to respond quickly and maximise profitability.

What is Order-to-Cash?

Order-to-Cash, is the entire process that takes place from the moment a customer places an order to the point when payment is received. It involves several stages, including order processing, inventory management, shipping, invoicing, and payment collection. An efficient O2C process can lead to faster order fulfillment, fewer errors, and higher customer satisfaction.

1 - Order creation
2 - Inventory management
3 - Order processing & fulfillment
4 - Invoicing
5 - Payment processing
6 - Accounting & reporting

The O2C Workflow in Odoo

Odoo provides an integrated solution that seamlessly manages every aspect of the O2C process. Here’s how the process works:

1 - Order creation

The process begins when a customer places an order, either through the sales team or an e-commerce platform. This order is automatically recorded in Odoo, capturing all relevant information such as customer details, ordered products, and terms.

2 - Inventory management

Once the order is received, Odoo automatically checks product availability in inventory. If the products are in stock, they are reserved for the order. If not, Odoo can generate a purchase order to replenish the stock.

3 - Order processing & fulfillment

After the order is created and inventory is verified, the order is processed. This includes picking, packing, and shipping the products. Odoo integrates this entire process, ensuring a smooth transition from order to shipping. Customers can also receive automatic updates on the status of their orders.

4 - Invoicing

Once the products are shipped, Odoo automatically generates an invoice based on the order details. This ensures quick and accurate invoicing, contributing to faster payment collection.

5 - Payment processing

Following invoicing, the payment process begins. Odoo supports multiple payment methods and integrates with payment gateways to ensure that payments are processed efficiently. Customers can pay easily through their preferred method.

6 - Accounting & reporting

Once payment is received, Odoo records it automatically in the accounting system. This provides real-time visibility into cash flow and keeps financial reports up-to-date. Businesses can quickly monitor their financial health and adjust as needed.

Why would you automate your O2C process with Odoo?

Full automation

By automating every step of the O2C process, Odoo reduces the likelihood of human errors, shortens lead times, and enhances efficiency.

Real-time insights

Odoo offers real-time insights into every aspect of the O2C process, from inventory levels to payment statuses. This helps businesses proactively address issues and make informed decisions.

Improved customer satisfaction

With Odoo, businesses can serve customers quickly and accurately, leading to better customer satisfaction and loyalty.

Scalability

Odoo’s modular design makes it easy to expand and adapt the O2C process as the business grows.

We're a certified Odoo partner

Whether you are a small company just starting out or an established business looking for scalable solutions, Odoo provides the tools and flexibility you need to succeed. As certified Odoo partner, we're able to tailor your Order-to-Cash flow to your specific situation.

Convinced to have your own Odoo integration?

Get in touch and we'll be happy to help!

Book a meeting

Discuss your idea directly with one of our experts. Pick a slot that fits your schedule!

Book now