Customer Success Manager
Helping organizations grow with digital solutions that truly make a difference
At Endare, we don’t build standard software products. We develop tailor-made digital solutions for our clients, aligned with their unique challenges, processes, and ambitions.
From customer portals and mobile applications to internal business software and AI-driven applications: we help organizations across various sectors realize their digital strategy. We combine technical expertise with a pragmatic, no-nonsense approach.
To support our continued growth, we are looking for a Customer Success Manager who can build strong client relationships while ensuring the successful delivery of digital projects.
Your role
As a Customer Success Manager, you are the main point of contact for a portfolio of Endare clients. You build long-term relationships, understand their organization, and proactively think along about how technology can support their objectives.
You guide projects from idea to delivery and ensure that clients, stakeholders, and project teams remain aligned at all times. In doing so, you work closely with our developers, UX/UI designer, and business analyst.
You combine a customer-focused mindset with strong organizational skills and feel comfortable acting as the bridge between business and technology.
What you will do
Manage and strengthen relationships with a portfolio of existing clients
Gain a deep understanding of your clients’ businesses, challenges, objectives, and digital strategy
Coordinate digital projects and monitor scope, planning, budget and quality
Align expectations between clients and internal project teams
Organize and facilitate meetings, workshops, demos and follow-ups
Closely track project progress and adjust where necessary
Identify opportunities for new projects or expansions within existing clients
Collaborate with sales to further develop opportunities when they arise
Ensure clients feel heard and that projects are successfully delivered
Who we're looking for
At least 2–3 years of experience in a Customer Success, Project Management, or similar client-facing role
Experience with digital projects, software development or SaaS solutions
Comfortable communicating with both business stakeholders and technical profiles
Understanding of how software projects are built, and ability to communicate smoothly with developers and analysts
Strong organizational skills and ability to manage multiple projects simultaneously
Communicative, proactive and accountable
Able to build trust easily with clients
Structured working style and able to maintain overview across parallel projects
Fluent in Dutch and English (written and spoken). Knowledge of French is a plus.
Why Endare?
At Endare, you will join a team of around 25 colleagues working together on challenging digital solutions for both large and smaller organizations.
What you can expect from us:
A varied role with a lot of autonomy and responsibility
The opportunity to work on innovative digital and AI-driven projects
A young, dynamic and approachable team
An open culture where initiative and ownership are valued
Direct impact on clients, projects and Endare’s growth
A hybrid working environment with 2–3 days per week in the office
Modern offices at the Planet Group Arena in Ghent
A competitive salary package including a company car
MacBook, additional legal benefits, and a personal training budget
32 vacation days
Flexible working hours and focus on work-life balance
Ready to make an impact?
Do you want to help organizations grow with smart digital solutions while building sustainable client relationships?
Then we would love to meet you!
Perks of joining our team in a nutshell
A supportive team
Teamwork & open communication are our core values.
Top notch mobility
A car or 'Mobiliteitsbudget', the choice is yours.
A place to learn and grow
A personal learning budget to keep growing.
Healthy coverings
Healthcare insurance is part of your package.
Flexible workplaces
Find the perfect work life balance with our remote work policy.
Plenty of distractions
Our team activities will make sure you feel at home in our team.